Refund and Returns/Cancellation Policy

Effective Date: August 5, 2026

Last Updated: August 5, 2026

At Al Badr Dates Pvt. Ltd., we take immense pride in offering premium quality dates, nuts, dry fruits, and gourmet food products. Because we deal in perishable commodities, we maintain high safety and hygiene standards.

This Refund and Returns/Cancellation Policy outlines the conditions under which cancellations, returns, and refunds are processed for orders placed on our website https://albadrdates.com (the “Site”).

1. Order Cancellation Policy

A. Cancellation by the Customer:

• Before Dispatch: You can cancel your order free of charge at any time before it has been processed or dispatched from our facility. To cancel, please contact our support team immediately at +91 9768709247 or email albadrdates@gmail.com with your Order ID.

• After Dispatch: Once an order has been dispatched or handed over to our logistics partner, it cannot be canceled.

B. Cancellation by the Company:

We reserve the right to cancel any order for reasons including, but not limited to:

• Product unavailability or stockout.

• Inaccuracies or errors in pricing or product information.

• Inability to deliver to the provided shipping address/pincode.

• Suspected fraudulent or unauthorized transactions.

If we cancel an order after payment has been processed, the full amount will be refunded back to your original payment method.

2. Returns & Exchange Policy

Due to the perishable nature and hygiene safety standards of food products (dates, dry fruits, honey, and snacks), we generally do not accept returns once a product has been delivered.

However, we will gladly issue a replacement or refund if you receive an item under any of the following exceptional circumstances:

1. Damaged Packaging/Transit Damage: The package delivered is severely damaged or tampered with.

2. Defective or Expired Product: The product is expired, spoiled, or has a quality manufacturing defect upon opening.

3. Incorrect Item Delivered: The items received do not match the products listed in your order confirmation.

3. How to File a Claim for Return/Replacement

To be eligible for a return, replacement, or refund under the conditions listed above, you must report the issue to us within 24 to 48 hours of delivery.

Step-by-Step Reporting Process:

1. Contact our customer support team via email at albadrdates@gmail.com or WhatsApp/Call at +91 9768709247.

2. Provide your Order ID, delivery date, and a description of the issue.

3. Attach clear photos and an unboxing video showing:

   • The outer shipping box and courier label.

   • The condition of the damaged/incorrect product inside.

4. Our Quality Assurance team will review the claim within 24 to 48 business hours.

Note: Claims submitted without photo/video proof, or submitted after 48 hours of delivery, will not be eligible for return or refund.

4. Refund Process & Timelines

Once your claim is validated and approved by our team:

• Refund Method:

  • For prepaid orders, refunds will be credited directly back to the original payment method (Bank Account, Credit/Debit Card, UPI, or Wallet).

  • For Cash on Delivery (COD) orders, our support team will contact you to request bank account details (Account Holder Name, Account Number, and IFSC Code) or a UPI ID to process the transfer.

• Processing Time: Once approved, refunds are initiated within 2 business days. Depending on your bank or payment provider, it usually takes 5 to 7 business days for the credited funds to reflect in your account.

5. Non-Refundable Scenarios

We cannot process refunds or returns in the following situations:

• Requests made after 48 hours of order delivery.

• Products returned due to minor variations in taste, size, or color naturally occurring in natural agricultural produce like dates and nuts.

• Products damaged due to improper storage after delivery (e.g., failure to store items in a cool, dry place as instructed on the packaging).

• Orders delivered to an incorrect address provided by the customer at checkout.

• Products that have been partially consumed or tampered with (other than initial unboxing inspection).

6. Contact Us

For any questions, refund requests, or order inquiries, please reach out to our team:

Company Name: Al Badr Dates Pvt. Ltd.

Address: Jamia Nagar, New Delhi – 110025, India

Customer Support Phone/WhatsApp: +91 9768709247

Email: albadrdates@gmail.com

Website: https://albadrdates.com

Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST